Thursday, January 9, 2014

Confused, so very confused....

We're proud to say that we have a 99% approval rating!  Working with about 250 couples a year, there are bound to be a couple unhappy campers... but this one?   I am confused. Very confused.

We just photographed a nice little wedding on Coronado beach, the couple selected our quickie, smallest package, 36 pics and the CD for a very reasonable $ 495.  It's for couples on a tight budget, who don't want to invest very much time or money in their photography services.. but still want something nice.  Which is what I always deliver.  

As a photographer, I work in a bit of a vacuum, that is to say I don't have co workers or a boss.  When I pour my heart and soul into the event, capture the essence of the day in an artistic way...and in fact over deliver what I promised. .. it then becomes a challenge to understand why someone would look at their wedding photos and not see the emotion, the joy, the tiny moments. But instead look at each image and give their opinion in such an insulting way.  And go on to ask for "compensation" for ruining their most important day.. 

Basically I photograph the ceremony that Steve performs and a few additional family/couple photos.  For this couple I sent an extra 20 photos at no charge and spent extra time to take them to an additional location at no charge to get some photos in the shade.

 They didn't thank me, instead the mister sent me this:

Christine and Steve, I will list some of the issues with the image number and make some comments.

2811-it is not in focus on us.
2814-seems a little bright and washed out
2815-seems  a little bright
2818-washed out
2828-a little bright

2836-color off
2842-not in focus
2851-bright and not in focus
2852-bright and some shadow
2861-shadows on the faces

2864-shadows and a little bright
2865-no so clear/focused
2870-shadows
2886-washed out and shadows, not clear
2890-bright and shadows
2896-not focused, shadow and bright
2903-bright and shadows
2904-bright and washed out.

2910-bright and shadows
2924-bright
2929-not so clear on the people
2937-not so clear on the people
2945-little bright

2949-little bright
2965-shadows on bride
2989-little bright
2994-little bright
2999-little bright
3003-out of focus on us/not so clear

3014-bright and not clear
3016-bright on bride
3024-bright and not in focus
3031-shadows
I can take some constructive feedback, but in addition to his list, the groom said they were DISTRAUGHT over  the photos and need some sort of compensation to make this right.  Distraught?
( Merriam-Webster: so upset that you are not able to think clearly or behave normally)







too bright, shadows
























































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